Data Protection and Privacy
Thomas Cook Money understands and respects the importance of your privacy.
When you browse this Thomas Cook Money website, we do not collect personal information about you. The only way we will get any kind of personal information is if you give it to us when we specifically ask for it. We ask you for personal information in a variety of circumstances, such as:
- when you make a purchase or place an order for foreign currency or other travel money products;
- if you enter any competition or prize draw that we may promote from time to time;
- if you take part in a customer survey or provide us with feedback.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this web site and any transmission is at your own risk. Once we have received your information, we will take all reasonable steps to keep your personal data secure and to try to prevent any unauthorised access to it. We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide to us against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
All personal information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. If we have given you (or if you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.
How We Use Your Information
Personal data collected via this site may be used in any of the following ways:
- To carry out our obligations arising in connection with any contracts entered into between you and us, or between you and a third party supplier;
- To communicate with you regarding your travel money purchase;
- To ensure that content from this site is presented in the most effective manner for you and for your computer;
- To allow you to participate in any interactive features of our service, when you choose to do so.
- To notify you about changes to our service;
- For marketing purposes (see below for further information on this use);
- For improving the quality of our service and the products offered via this site;
- For internal research/analysis and customer profiling;
- For resolving complaints and dealing with disputes;
- For preventing and detecting fraudulent or criminal activity;
- For debt collection or credit vetting
Use of personal data for marketing purposes:
If you make a purchase or place an order via this site for foreign currency and/or other travel money products we may ask you for permission to send you marketing communications by email, post, or text message. If you give your consent, you may receive future marketing communications from any of the following Thomas Cook companies:
Thomas Cook Money Ltd, Thomas Cook Retail Ltd, Thomas Cook Tour Operations Ltd, Thomas Cook Airlines Ltd and/or TCCT Retail Ltd.
Opting Out Of Marketing Use:
You have the right at any time to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing at any time by sending an unsubscribe request to: The Data Protection Officer, Thomas Cook Money Limited, Legal & Compliance Department, Westpoint, Peterborough Business Park, Lynch Wood, Peterborough, PE2 6FZ. You can also send an unsubscribe request by email to: firstname.lastname@example.org. If you unsubscribe via this route, please ensure you state in your email that you are a Thomas Cook Money customer. To enable us to action your unsubscribe request, you must provide us with your name, email address, postal address and mobile phone number, so that we can check these details against our marketing databases.
Transfer of personal data
Your personal details will not be passed to any companies outside of the Thomas Cook group of companies except where necessary to process and/or fulfil your order or purchase. However, we may disclose information about you to relevant third parties if we’re required to do so by law or legal process, to comply with requests from law enforcement authorities or other government officials, or if we consider it necessary or appropriate to prevent financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
Cash Passport: Your personal details will not be passed to any companies outside of the Thomas Cook group of companies except where necessary to process and/or fulfil your order or purchase. However, we may disclose information about you to relevant third parties if we’re required to do so by law or legal process, to comply with requests from law enforcement authorities or other government officials, or if we consider it necessary or appropriate to prevent financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
Your right to access any personal data we hold
You have the right to check that your personal data is being processed lawfully (“subject access right”). You can make a subject access request for a copy of any of your personal data that we may be hold. Any subject access request must be made in writing and be addressed to: The Data Protection Officer, Thomas Cook Money Limited, Legal & Compliance Department, Westpoint, Peterborough Business Park, Lynch Wood, Peterborough, PE2 65FZ, and may be subject to a fee of £10.00 to meet our costs in providing you with details of any personal data we hold about you.
Monitoring and recording of telephone calls
Telephone calls may be monitored and/or recorded so that we have an accurate record of instructions and information provided to us, information/advice that we’ve provided to you, for training purposes, to assist in the resolution of complaints, to improve our customer service and to prevent or detect fraud/other crime.
Links to other web sites
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