Privacy Policy and Cookies

Data Protection and Privacy

Thomas Cook Money understands and respects the importance of your privacy.

By making a purchase, placing an order and/or submitting personal data via this site, you agree to the transfer, storing and processing of such data in accordance with this Privacy Policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. If you do not agree to our use of your personal data as set out below we cannot accept your purchase request/order and you should not use this web site or provide any of your personal data.

When you browse this Thomas Cook Money website, we do not collect personal information about you. The only way we will get any kind of personal information is if you give it to us when we specifically ask for it. We ask you for personal information in a variety of circumstances, such as:

  • when you make a purchase or place an order for foreign currency or other travel money products;
  • if you enter any competition or prize draw that we may promote from time to time;
  • if you take part in a customer survey or provide us with feedback.

Data Security

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this web site and any transmission is at your own risk. Once we have received your information, we will take all reasonable steps to keep your personal data secure and to try to prevent any unauthorised access to it. We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide to us against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

All personal information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. If we have given you (or if you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.

How We Use Your Information

Personal data collected via this site may be used in any of the following ways:

  • To carry out our obligations arising in connection with any contracts entered into between you and us, or between you and a third party supplier;
  • To communicate with you regarding your travel money purchase;
  • To ensure that content from this site is presented in the most effective manner for you and for your computer;
  • To allow you to participate in any interactive features of our service, when you choose to do so.
  • To notify you about changes to our service;
  • For marketing purposes (see below for further information on this use);
  • For improving the quality of our service and the products offered via this site;
  • For internal research/analysis and customer profiling;
  • For resolving complaints and dealing with disputes;
  • For preventing and detecting fraudulent or criminal activity;
  • For debt collection or credit vetting

Use of personal data for marketing purposes:

If you make a purchase or place an order via this site for foreign currency and/or other travel money products we may ask you for permission to send you marketing communications by email, post, or text message. If you give your consent, you may receive future marketing communications from any of the following Thomas Cook companies:

Thomas Cook Money Ltd, Thomas Cook Retail Ltd, Thomas Cook Tour Operations Ltd, Thomas Cook Airlines Ltd and/or TCCT Retail Ltd.

Opting Out Of Marketing Use:

You have the right at any time to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing at any time by sending an unsubscribe request to: The Data Protection Officer, Thomas Cook Money Limited, Legal & Compliance Department, Westpoint, Peterborough Business Park, Lynch Wood, Peterborough, PE2 6FZ. You can also send an unsubscribe request by email to: data.compliance@thomascook.com. If you unsubscribe via this route, please ensure you state in your email that you are a Thomas Cook Money customer. To enable us to action your unsubscribe request, you must provide us with your name, email address, postal address and mobile phone number, so that we can check these details against our marketing databases.

Transfer of personal data

Your personal details will not be passed to any companies outside of the Thomas Cook group of companies except where necessary to process and/or fulfil your order or purchase. However, we may disclose information about you to relevant third parties if we’re required to do so by law or legal process, to comply with requests from law enforcement authorities or other government officials, or if we consider it necessary or appropriate to prevent financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer any personal information we hold relating to you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we’ll request the transferee to use any personal information transferred in a manner that’s consistent with this Privacy Policy.

Cash Passport: Your personal details will not be passed to any companies outside of the Thomas Cook group of companies except where necessary to process and/or fulfil your order or purchase. However, we may disclose information about you to relevant third parties if we’re required to do so by law or legal process, to comply with requests from law enforcement authorities or other government officials, or if we consider it necessary or appropriate to prevent financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

Your right to access any personal data we hold

You have the right to check that your personal data is being processed lawfully (“subject access right”). You can make a subject access request for a copy of any of your personal data that we may be hold. Any subject access request must be made in writing and be addressed to: The Data Protection Officer, Thomas Cook Money Limited, Legal & Compliance Department, Westpoint, Peterborough Business Park, Lynch Wood, Peterborough, PE2 65FZ, and may be subject to a fee of £10.00 to meet our costs in providing you with details of any personal data we hold about you.

Monitoring and recording of telephone calls

Telephone calls may be monitored and/or recorded so that we have an accurate record of instructions and information provided to us, information/advice that we’ve provided to you, for training purposes, to assist in the resolution of complaints, to improve our customer service and to prevent or detect fraud/other crime.

Links to other web sites

Our site may contain links to and from the websites of third parties such as suppliers and advertisers. If you follow a link to any of these other websites, please note that they each have their own privacy policy and that we do not accept any responsibility or liability for the web sites or the privacy policies of such third parties. Please check the relevant privacy policies before you submit any personal data to other websites.

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy without giving prior notice. We recommend that you check this Privacy Policy from time to time to see if it has been updated or amended in any way. By using this site and/or any service offered on this site, or by placing orders/making purchases after we have changed this Privacy Policy, you will be accepting those changes.

Cookies

This site uses cookies to distinguish you from other users. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access this site. Some of these cookies are essential to make this site work properly, to allow you to make a purchase or place an order, and to enable us to fulfil your purchase/order requests. Other types of cookie help us to provide you with a good experience when you browse our site, allow us to improve our site or the way we provide our service to customers, or are used to provide you with information or offers that may be of interest to you.

You can accept or decline cookies at any time by accessing the preference panels from your browser's main menu (usually found under 'Edit', 'Tools' or 'Options). However, if you choose to remove cookies parts of this site may not work properly or your use of the site may be impaired.

PLEASE NOTE: if you choose to use this site without declining any non-essential cookies then your use will constitute implied consent to the non-essential cookies that are set.

The information we collect using cookies on this site helps us maintain and improve our service to you. We may use cookies to keep track of a transaction from one page to the next and we use third-party application service providers to perform some tracking functions. These companies may use cookie-based information (not including your name, address email address or telephone number) about your visits to this and other web sites in order to measure advertising effectiveness. We may also collect information about your visit to this site based on your browsing (click stream) activities. This information may include the pages you browse and products and services viewed or purchased, for example. This helps us to better manage and improve the products and services offered via this site. We may also use this information to measure the entry and exit points of visitors to this site, the respective numbers of visitors to various pages and sections of this site and details of searches performed. We may also use this information to measure the usage of advertising banners, and other click-throughs from this site. We may disclose information of this nature in aggregate form to third parties, but personal information on individual visitors to this site will not be passed on to any third party.