Get in touch
Currency
Currency home delivery orders
Call 0845 246 4353*
8am to 10pm Mon-Fri, 10am to 8pm Sat-Sun,
excluding public and bank holidays.
* up to7p/minute + standard network charge.
Lyk Card
Online orders and account queries
From the UK: call 0800 023 2943
From any other country:
call +44 203 901 2515
Cash Passport
Call Card Services
From the UK: call 0800 056 0572
From other countries: visit thomascook.cashpassport.com/contact-us for a full list of telephone numbers.
Write to Card Services
Service Quality
Access House
Cygnet Road, Hampton
Peterborough, PE7 8FJ
Roam Insurance
Call us
Overseas medical emergency claims:
+44 (0) 1733 224 960
24 Hours a day, 7 days a week, 365 days a year
Making a claim:
+44 (0) 1733 224 959
Monday to Saturday: 8:30am – 6pm
Sunday and Bank Holidays 11am – 4pm
Queries about your policy:
+44 (0) 1733 224 965
Monday to Saturday 8:30am – 6pm
Sunday and Bank Holidays 11am – 4pm
Email us
Overseas Medical Emergency Claims:
cega.assistance@cegagroup.com
Making a claim:
claims@white-horse.ie
Queries about your policy:
customerservice@white-horse.ie
Write to us
White Horse Insurance Ireland dac
First Floor
Rineanna House
Shannon Free Zone
Shannon
County Clare
Republic of Ireland
Gift Cards
Gift cards and Gift of Travel account queries
The gift card Customer Care team
is available from 8:30 to 17:30 UK time,
Monday to Friday, excluding UK public and bank holidays; call
0333 003 5784.
Holiday booking and wedding queries
Holiday bookings:
please contact your local store
or call 01733 224825.
Wedding queries:
Contact the Thomas Cook wedding team to help you organise your wedding abroad:
Call 01733 224825
Email: weddings@thomascook.com
Business queries
If you’re a business interested in Thomas Cook Gift card you email your enquiry to gift.card@tcmoney.com or call us on 01733 417445.