Get in touch
Call 0845 246 4353*
8am to 10pm Mon-Fri, 10am to 8pm Sat-Sun,
excluding public and bank holidays.
* up to7p/minute + standard network charge.
From the UK: call 0800 023 2943
From any other country:
call +44 203 901 2515
Overseas medical emergency claims:
+44 (0) 1733 224 960
24 Hours a day, 7 days a week, 365 days a year
Making a claim:
+44 (0) 1733 224 959
Monday to Saturday: 8:30am – 6pm
Sunday and Bank Holidays 11am – 4pm
Queries about your policy:
+44 (0) 1733 224 965
Monday to Saturday 8:30am – 6pm
Sunday and Bank Holidays 11am – 4pm
Overseas Medical Emergency Claims:
cega.assistance@cegagroup.com
Making a claim:
claims@white-horse.ie
Queries about your policy:
customerservice@white-horse.ie
White Horse Insurance Ireland dac
First Floor
Rineanna House
Shannon Free Zone
Shannon
County Clare
Republic of Ireland
3rd floor, South Building, 200 Aldersgate, London, EC1A 4HD
WE NEED A PHONE NUMBER HERE
The gift card Customer Care team
is available from 8:30 to 17:30 UK time,
Monday to Friday, excluding UK public and bank holidays; call
0333 003 5784.
Holiday bookings:
please contact your local store
or call 01733 224825.
Wedding queries:
Contact the Thomas Cook wedding team to help you organise your wedding abroad:
Call 01733 224825
Email: weddings@thomascook.com
If you’re a business interested in Thomas Cook Gift card you email your enquiry to gift.card@tcmoney.com or call us on 01733 417445.
From the UK: call 0800 056 0572
From other countries: visit thomascook.cashpassport.com/contact-us for a full list of telephone numbers.
Service Quality
Access House
Cygnet Road, Hampton
Peterborough, PE7 8FJ